Return and Refund

**RETURN AND REFUND POLICY**

Thank you for shopping at OrganicVita. We take great pride in providing high-quality products and ensuring your satisfaction. Please read the following policy carefully to understand our practices regarding returns and refunds.

**1. RETURNS**

1.1 **Eligibility:**
- We accept returns for products purchased directly from our online store within 30 days from the date of purchase.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

1.2 **How to Initiate a Return:**
- To initiate a return, please contact our customer support team at organicvitality@proton.me within the specified return period.
- Provide your order number, the reason for the return, and any supporting documentation (such as photos) if applicable.

1.3 **Return Shipping:**
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure the safe return of the product.

**2. REFUNDS**

2.1 **Refund Process:**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment within 3 business days.

2.2 **Non-Refundable Items:**
- Certain items are non-refundable, including perishable goods, personalized items, and gift cards.

2.3 **Late or Missing Refunds:**
- If you haven't received your refund within the specified period, please check your bank account or contact your credit card company.
- If the issue persists, contact us at organicvita@proton.me

**3. EXCHANGES**

3.1 **Product Exchanges:**
- We do not offer direct exchanges. If you need a replacement item, please initiate a return and place a new order for the desired product.

**4. CONTACT US**

If you have any questions about our return and refund policy, please contact us at organicvitality@proton.me

**5. AMENDMENTS**

We reserve the right to update or amend this return and refund policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing OrganicVita for your ecological home & garden products. We appreciate your trust in our products and are committed to providing excellent customer service.

Sincerely,
OrganicVita